Privacy & Cookies Policy

At The CFD, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Information We Collect

We may collect the following types of personal information:

  • Information you provide to us: Name, email address, phone number, and other details you voluntarily provide when signing up for our newsletter, creating an account, or making a purchase.

  • Automatically collected information: IP address, browser type, device information, operating system, and pages you visit on our website, collected through cookies and similar technologies.

  • Payment information: When you make a purchase, we may collect payment details such as billing address and payment card information. However, all payments are processed securely by third-party payment processors, and we do not store your card details.

  • Communications: Any information you share when you contact us via email, chat, or other communication channels.

How We Use Your Information

We may use your personal information for the following purposes:

  • To provide services: Process transactions, fulfill orders, and deliver products or services.

  • To improve our website and services: Analyze usage patterns to enhance functionality and user experience.

  • To communicate with you: Send you updates, respond to your inquiries, and provide customer support.

  • For marketing purposes: Send promotional emails, newsletters, and targeted advertisements (with your explicit consent, where required).

  • To comply with legal obligations: Respond to lawful requests, prevent fraud, and ensure compliance with applicable laws and regulations.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These include essential cookies necessary for website functionality and non-essential cookies for analytics and marketing purposes. We obtain consent for non-essential cookies before they are set on your device. You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings. For more detailed information about the types of cookies we use and how to manage them, please refer to our cookie settings available in the consent banner.

Legal Basis for Processing

Under GDPR, we process your personal information based on the following legal grounds:

  • Consent: When you provide explicit consent for marketing communications or non-essential cookies.

  • Contractual necessity: To fulfill our contractual obligations when you make a purchase or request services.

  • Legitimate interests: For improving our services, website functionality, and business operations.

  • Legal compliance: To adhere to applicable laws and regulations.

How We Share Your Information

We may share your personal information with:

  • Service providers: Third-party providers who assist with website hosting, payment processing, email delivery, and analytics.

  • Business partners and affiliates: Entities that collaborate with us to provide products and services.

  • Legal authorities: When required to comply with legal obligations or enforce our rights.

We ensure that any third parties we share information with comply with GDPR and maintain strict confidentiality.

Your Rights

As a user, you have the following rights under GDPR:

  • Access: Request a copy of the personal information we hold about you.

  • Rectification: Request corrections to inaccurate or incomplete data.

  • Erasure: Request deletion of your personal data where applicable.

  • Restriction: Request limited processing of your data under certain conditions.

  • Portability: Request transfer of your data to another service provider.

  • Objection: Opt-out of processing based on legitimate interests, including marketing.

  • Withdraw consent: Withdraw your consent at any time for data processing activities based on consent.

To exercise any of these rights, please contact us at hello@the-cfd.com.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no online system is completely secure, and we cannot guarantee the absolute security of your data.

International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place to protect your data in compliance with GDPR.

Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or a prominent notice on our website. Your continued use of our website constitutes acceptance of any changes.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us on hello@the-cfd.com